Refund Policy

Our Commitment

At Bait Al Soap, we are committed to providing you with the highest quality natural and organic soaps. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

Timeframe:

• Refund requests must be made within 14 days of the delivery date.

Condition:

• To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

Proof of Purchase:

• A receipt or proof of purchase is required to process your refund.

How to Request a Refund

1. Contact Us:

   • Please email our customer service team with your order number and reason for the refund request.

2. Return the Item:

   • Once your refund request is approved, we will provide you with a prepaid return shipping label. Securely pack your item in the original packaging (if possible) and include your proof of purchase. Attach the prepaid return label to your package and drop it off at the nearest shipping location.

3. Inspection:

   • Upon receipt of the returned item, we will inspect it to ensure it meets our refund policy criteria.

Refund Processing

• Approval:

  • If your return is approved, we will initiate a refund to your original method of payment.

• Timeline:

  • Refunds are typically processed within 5-7 business days after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your card issuer’s policies.

Non-refundable Items

• Gift cards
• Final sale items

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the item’s condition. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our refund policy, please contact us. We are here to assist you.