Shipping and Returns

Shipping

Processing Time:

  • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times may vary based on your location and the shipping method chosen at checkout.

Domestic Shipping:

  • Standard Shipping: 2-5 business days

Shipping Confirmation & Order Tracking:

  • You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

  • Bait Al Soap is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns

Our Return Policy:

  • We offer a 14-day free return policy. If you are not completely satisfied with your purchase, you may return it within 14 days of the delivery date for an exchange.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer service team at cs@baitalsoap.com with your order number and the reason for your return.
  2. Receive Return Label: We will provide you with a prepaid return shipping label.
  3. Package Your Return: Securely pack your item(s) in the original packaging (if possible) and include your proof of purchase.
  4. Ship It Back: Attach the prepaid return label to your package and drop it off at the nearest shipping location.

Exchanges:

  • If you wish to exchange an item, please follow the return process and indicate that you would like an exchange. Once we receive and inspect the returned item, we will ship the replacement to you at no additional cost.

Non-returnable Items:

  • Please note that certain items are non-returnable, including gift cards and final sale items.

Contact Us

If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to contact us at cs@baitalsoap.com. We're here to help!